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privacy policy

Privacy Policy – Set El Bayt App

Last updated: 28 September 2026

Welcome to Set El Bayt. We take user privacy and Personal Data protection seriously. This Policy explains how we collect, use, share, protect and retain data when you use our website, app or related services.

This Policy applies to all Platform users, including customers, productive families and delivery couriers. By using the Platform or creating an account, you acknowledge that you have reviewed and understood this Policy.

1. About the Platform

Set El Bayt is an online platform connecting customers with productive families offering homemade and food products. It supports order management, payment and delivery through couriers and available technical services.

2. General Account Data

We may collect data needed to create and manage an account, including:

  • Name.
  • Phone number and international calling code.
  • Email address.
  • Profile image, if added by the user.
  • Language and preferences.
  • City and saved delivery addresses.
  • Phone or email verification data.

3. Customer Data

When an account is used as a customer, we may collect:

  • Delivery addresses and access instructions.
  • Location data, with permission, to select an address or show nearby services.
  • Products browsed, searched for, added to the cart or saved as favorites.
  • Order details, quantities, prices, discounts, taxes and delivery fees.
  • Order status, cancellation, refund and order history.
  • Ratings, reviews, complaints and support requests.

4. Productive Family Data

When an account is used by a productive family, we may collect data needed to create, manage and verify the store, including:

  • Family or store name, profile and contact details.
  • Address, preparation or pickup location and service area.
  • Product images, names, descriptions, prices, quantities and availability.
  • Order, sales, cancellation, refund and rating data.
  • Identity, permit, certificate or regulatory documents where required for verification or compliance.
  • Bank or IBAN details for payout services where available.
  • Commissions, fees, taxes, invoices and earnings.

5. Delivery Courier Data

When an account is used by a delivery courier, we may collect:

  • Identity and verification data where required.
  • Vehicle, driving license or other documents required to perform delivery services.
  • Availability and acceptance or rejection of delivery tasks.
  • Location during delivery, after obtaining the appropriate permission.
  • Delivery route, pickup and drop-off times and task status.
  • Proof of delivery, such as a photo, signature or verification code, where used.
  • Ratings, complaints and delivery history.
  • Bank or IBAN details for payouts where available.

Courier location is used to show nearby tasks, assign an appropriate courier, track an order during delivery, calculate distance, support safety and resolve disputes. Location permission can be managed in device settings, but disabling it may prevent delivery features from operating.

6. Payment and Transaction Data

We may process the order value, currency, payment method, transaction reference, payment or refund status and limited final digits of a payment method where supplied by the payment provider.

Card data is processed by approved electronic payment providers. Set El Bayt does not store full card numbers or card security codes.

7. Communications and Content

We may collect in-platform messages, order notes, support requests, complaints, reports, ratings, reviews, images and files uploaded by users. This data may be reviewed where necessary to complete an order, handle a complaint or dispute, or investigate fraud or misuse.

8. Device and Usage Data

We may automatically collect technical data such as IP address, device type, operating system, browser, app version, language, time zone, device and notification identifiers, login logs, pages and features used, searches, crash, performance and security logs, cookies and similar technologies.

9. How We Collect Data

We collect data directly from users during registration, account updates, store or product creation, address entry, orders, deliveries, file uploads or communications with us. We may receive limited data from parties involved in an order, payment, mapping, delivery and technical providers, or competent authorities where permitted by law.

10. Purposes of Processing

  • Create, manage, verify and secure accounts.
  • Display products and stores and improve search and recommendations.
  • Create, process and update orders.
  • Facilitate communication among customers, productive families and couriers.
  • Identify pickup and delivery addresses and assign an appropriate courier.
  • Process payments, refunds, commissions, earnings and invoices.
  • Send verification codes and account, order, delivery and payment notifications.
  • Provide support and handle complaints and disputes.
  • Manage ratings and reviews and improve service quality.
  • Analyze performance, resolve issues and improve user experience.
  • Prevent fraud, impersonation, unauthorized access and misuse.
  • Send offers and marketing messages after obtaining any required consent, with an option to unsubscribe.
  • Meet legal, regulatory, tax and accounting obligations.

11. Legal Basis for Processing

We process data based on user consent, performance of an order, service or agreement to which the user is a party, compliance with a legal obligation, protection of rights or vital interests, or the Platform's legitimate interests where these do not override user rights, as permitted by applicable law.

12. App Permissions

The app may request permissions depending on the features used:

  • Location: to select delivery addresses, show nearby services, guide couriers and track orders during delivery.
  • Camera: to capture product, document, proof-of-delivery or complaint images.
  • Photos and files: to select and upload images and documents.
  • Notifications: to send account, order, payment and delivery updates.
  • Phone: to enable calls when the user chooses to make one.

Permissions are used only for the related functions and can be managed or withdrawn in device settings.

13. Sharing Personal Data

We do not sell users' Personal Data. We may share the minimum data necessary with:

  • The productive family to fulfil a customer order.
  • The delivery courier to collect and deliver an order.
  • The customer to the extent needed to follow the store, courier and order.
  • Payment providers to process payments and refunds.
  • Mapping, location and delivery providers.
  • Hosting, storage, messaging, notification, analytics and security providers.
  • Advisers and auditors where necessary to protect rights or meet obligations.
  • Governmental, judicial or regulatory authorities in response to a valid legal request.
  • Parties involved in a merger, acquisition or restructuring, subject to continued data protection.

14. Data Visible to Other Users

Depending on the account type, the name or store name, image or logo, city or approximate location, products, prices, availability, ratings and reviews may be visible to other users. Passwords, card data, identity documents and bank details must not be posted in descriptions, images or public messages.

15. Cookies and Similar Technologies

The website and app may use cookies and similar technologies to maintain sign-in, remember preferences, measure performance, understand feature use, improve content and identify unusual activity. They may be controlled through browser or device settings, although disabling some may affect functionality.

16. Retention and Destruction

We retain data while an account remains active and afterward for as long as necessary to complete open orders and transactions, process payments, refunds and earnings, retain accounting and tax records, handle complaints and disputes, prevent fraud, meet legal requirements and protect rights.

When the retention purpose ends, data is securely deleted, destroyed or anonymized unless a longer period is legally required. Backup copies may remain for a limited period under the applicable backup cycle.

17. Account and Data Deletion

A user may request deletion of an account and associated data through:

We may verify the requester's identity. Upon deletion, profile data and data for which no retention purpose remains will be removed. Order, transaction, payment, earnings, invoice, complaint, dispute, fraud-prevention and legally required records may be retained temporarily and then deleted or anonymized when the retention reason ends.

Where a productive family or courier account has open orders, earnings or complaints, final closure may be delayed until they are resolved, and account and data use will be restricted to what is necessary during that period.

18. User Rights

Subject to applicable law, users may have the right to know what data is collected and the purpose and legal basis for processing; access their data; request a copy; correct, complete or update it; request deletion or destruction where permitted; withdraw consent where consent is the basis for processing; object to certain uses; and submit a complaint to the competent authority.

19. Data Security

We apply appropriate technical and organizational safeguards, including encrypted communications and passwords, access controls, protection of bank data and documents, security monitoring, backups, system updates and vulnerability remediation. No electronic method can be guaranteed to be completely secure; users must keep login credentials confidential and notify us of suspected unauthorized account use.

20. Minors' Privacy

The Platform is not intended for persons who lack the legal capacity to create accounts or conduct transactions independently. A minor must use the Platform with parental or legal guardian consent and supervision. If we learn that a minor's data was collected without appropriate consent or another lawful basis, we will take steps to delete it or restrict processing.

21. Data Transfers

Data may be processed or stored by providers inside or outside the user's country. Where data is transferred, we apply appropriate safeguards in accordance with applicable law.

22. Third-Party Links and Services

The Platform may contain links to third-party services. Data submitted directly to those parties is governed by their privacy policies.

23. Policy Updates

We may update this Policy when our services, processing practices or legal requirements change. The updated version and date will be published, and we may notify users of material changes.

24. Contact Us